The Practice aims to deliver the highest standard of clinically effective patient care in a manner which respects your dignity, privacy, and individuality within the resources available. We will continually improve services, concentrating on prevention as well as treatment. Your doctors, nurses and all the other members of the primary healthcare team will always do their best for you but they need your support to provide the best care for all patients.
Please show your support by following these simple guidelines:
- Please treat your doctor and their staff, as you would expect to be treated by them – with politeness and respect.
- Please remember to cancel appointments, here and elsewhere in the NHS, that you cannot attend or no longer need – someone else will always be waiting.
- Please think twice before calling a doctor to visit your home – is a visit really necessary?
- Please do not expect a prescription every time you visit the doctor – good advice is often the best treatment.
- Please request your repeat prescriptions in good time – this will avoid delays.
- Please avoid medicines waste – only order what you need. Millions of pounds worth of medication is wasted every year - £3 million in Swansea alone!! Please remember that doctors are only human too – they cannot solve all your problems and some illnesses cannot be cured.
- Please remember that basic health information and advice is available elsewhere – for example your local pharmacist or NHS Direct.
- Please remember that you are just one patient of many. If the patient in front of you seems to be taking a lot of the doctor's time, there will be a good reason for it – it may be you next time.
Your co-operation in helping us to help you will enable us to provide the best possible service to all our patients.
The practice operates an equality policy and does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
In line with other NHS organisations this practice operates a zero tolerance policy in respect of inappropriate behaviour by patients (or any persons accompanying them). Violent, abusive or threatening behaviour, including verbal, where any person present has feared for his or her safety, may lead to the police being called and removal from the practice list this includes such behaviour on these and any other premises where services are provided under the GMS contract.